I
am very pleased with your products and service. In Fact Pleased is an
understatement. I can't tell you how much your personal service really
means. I look forward to a long relationship with you and your company.
Sincerely, F. Mayo
I am certain that Rex Art will be the sole supplier for my business and creative needs in the future.
Sincerely, B. Ranney
Your company has been great. I will definately keep ordering from you.
Thanks,
D. Jones
Your
prices are great! I found your web site with the Lycos search and your
set up for ordering online - shopping cart, order forms etc - was
excellent. Looking forward to ordering again.
Thanks!
M. Aguirre
I doubt if I will ever deal with any other art supplier after the superb, and quick service I've received from Rexart
Thanks!
B. Moylan
Rex Art is GREAT!
Thanks,
B.Baxter
Thank
you for the super-speedy service. I hesitated about ordering supplies
on-line...This is a really nice surprise. Thank you so much.
L. Brown
Wow,
you guys are SO on the ball!!! Please make the substitution you
mention, and THANK YOU for letting me know! Thank you again for your
unbelievable customer service!
C. Tibbitts
I appreciate the way Rex Art takes the time to follow thru.
Thanks,
J. White
I
comparison shopped at many online art supply stores, and your site was
the most organized, and easy to navigate than any of the others. And
prices were lower too!.
Tara
Dear Katrina - Super! And your substitution is fantastic - this first time customer is on her way to becoming a loyal one!
Thanks for the great service, Candy
I appreciate the great customer service...and am very pleased with your extremely competitive prices.
Thank you again, S. Vardakis
You guys are the best.
Thanks,
B.Stokes
I'd like to thank you for the extra attention that you've shown to my order. Service like that is rare these days.
D. Davis
Thanks for your personal instructions. Thanks again for the GREAT customer service !!!!!!!!!!
J. Keys
As a fellow mail order cataloger, I applaud your Customer Service. It's a pleasure dealing with folks like you. Thanks much!
Jack
I can tell you I like the service Rex Art provides. It definitely has a different feel. Warm. Thanks.
R. Lubin
Keep up the service. You make the major suppliers in this country look like SNAILS!
B. Schnick
After
a few orders, I must compliment you on your selection, price and
especially the service. Your staff responded with-in an hour of e-mail
and the order is always correct and as described. I have had excellent
help in getting a portable easel to me prior to a trip. The easel, not
my original choice, but much nicer for the same price, arrived as
promised in great shape.
Thanks. B. Schnick
Rex
Art is to be highly commended for their extremely prompt and very
reliable service. Long distance business can often be very frustrating
and disappointing, however I have always found Rex Art to provide
accurate, courteous and friendly assistance above and beyond my
expectations.
T. Warman, Marshall Islands
For anyone, anywhere in the world, with a need for art and architectural materials or equipment, I highly recommend Rex Art.
T. Warman
I was very impressed with the service I received. Thanks for the great support.
C. Carter
I
have to say it has been a real pleasure dealing with the folks at Rex
Art. Everyone has been super helpful and very easy to work with. The
folks at Rex Art were better able to answer my questions over the phone
than the folks here in my hometown were able to answer in person.
W. Tilson
Thanks for your promptness and concern over my order. This is something not expected from an online order house.
T. Smith
Thank you very much for your quick and amicable response! Thank you very much. You will always have my business.
M. Candarini
Finding
a company that believes in customer service is rare and I hope ours
will be a long relationship. I like your style and prices.Thank You,
J. Jennings
Thank
you so much for all your help and info. That was so kind! Its
amazing. I am already very impressed with your customer service!
L. Mazziotti
The
Best easel is awesome! It definitely outclasses me and is the finest
piece of furniture in my house. I'll need to fix up the studio a bit so
the easel looks like it belongs there; I'm pretty intimidated by its
luxurious presence. After using so many junky wobbley easels I don't
know how to act.
S. Patterson
I
truly appreciate your wonderful and warmly personal service. You will
be seeing me at your checkout counter again! Warm Regards
S. Seeger
Thank
you for the very fast turn around on my recent Internet order. With
selection and service that your firm has I will be frequenting it much
more often.Thank you,
B. Schnick
I
just wanted to share with you that I am quite impressed with Rex Art
excellent prices, well thought out web site, convenient ordering -
hassle free - and great skills. You certainly know how to blow away the
competition.Sincerely,
Hartmut
You
guys are great! Thanks again for your prompt attention! You also had
the best price for the rapidograph pen set, I 'shopped' both the
internet and catalogs!
Thank You,
P. Segien
Thanks so much for all your help. I really do appreciate it. It's really nice to know the help is there when you need it.
Again, Thank You.
P. Lanzisera
Wow,
thanks for the confirmation. I was very pleased to find what I needed
at such a good price. Your website was easy to use and very attractive.
C. L. Hall
Hi.
I recently purchased an airbrush and compressor from your store as a
surprise gift for my boyfriend. Yesterday, when the airbrush arrived, I
could not get the top off from the paint cup. I called Rex Art, but did
not realize until I checked the clock that they were closed---I'm on the
West Coast, so I inadvertently forgot about the time difference. The
individual on the phone connected me to a woman and man who subsequently
helped us in our quest to get the paint cup off. I then apologized to
the gentlemen, saying I appreciated his help, but realized the store was
closed. He replied that they're there to help and satisfy the customer.
I
didn't catch their names, but I want to say that every arts supply
store we went to locally, did not treat us with such respect and
friendliness. Here we were, 3,200 miles away, and he was treating us
like we were standing in the shop next to him.
Well, thank you, Rex
Art. You're a great store with great employees. We look forward to
purchasing more from you in the future, even as we make our way from
Oregon to New York. In this day and age of rush and poor customer
service, we're finding some of the best stores and employees are simply a
click away.
Kind regards,
A. Ferrannini
By
the way, my parents offered me a gift certificate for art supplies for
Christmas. I picked Rex over the other on-line shops because of the
thorough and super-friendly service I've experienced there. Thought you
should know. Take care.
Per
Just
wanted to say thanks for a very pleasant ordering experience yesterday
with your company. Just before your closing time, I called to determine
if I could obtain a replacement for a product that I thought I had
purchased from your company in the past.
Your people were very pleasant, extermemly helpful and courteous,
even though it was really close to closing time. They located what I
required, got the order done and with time to spare.
Thanks to all involved. It is a plesure doing business with a company that provides this type of customer support.
Schrivener
Thanks so much,
Marshall. As with the last order I'd placed with your company, I really
appreciate the excellent communication and level of service your company
provides.
T Ruszel
Nice web site, great prices, and free shipping!!! Can't beat that!
Rich
Yesterday
I placed an order for the BEST University Easel. I'm excited about my
purchase and must say that I did a lot of research before making my
final buying decision. I found that Rex Art had the best prices on the
BEST easels with shipping included. I knew that the BEST easels were
really well built, but with so many studio styles to choose from, I was
still unsure which easel would best fit my needs. I contacted your
office and spoke with Jose. Jose knew the many features of each style -
European, University, & Santa Fe I, and was very friendly and
helpful. He had excellent working knowledge of each easel and answered
all of my questions. After speaking with him, I had a much better
understanding of the easels' features and was able to make a final
purchase decision. This is the kind of customer service I value and it's
good to know that there are still independently owned companies
employing such high quality individuals. Thank you for the excellent
customer service and please thank Jose for me personally. I will be sure
to pass this info on to other artists looking for materials. I look
forward to doing business with your company again.
Sincerely,
K. Dietz
Thank you, you are always a pleasure to deal with, either by phone or computer. You always get it right.
Thanks again,
Polly
I love you guys! You have the best customer service I've ever experienced!
Thanks...
Susan
I wanted to thank you for your great prices shipping and customer
service - your prices are so great that I can afford to add a few extra
canvases for my 2 year old TRIPLETS to create on it keeps them busy and I
can get my artwork done! a customer for life.
Mary
I
received the easel and on unpacking it I found everything to be
undamaged and in order. This is a very nice piece of equipment and I
will treasure it for many years to come.
Thanks for offering this
awesome easel at such a bargain price. When I need paints, brushes,
canvases, charcoal or paper I will send you an order.
I would like to wish you a Happy Thanksgiving and a very Merry Christmas. Once again thanks for your services.
Joe
Just
wanted to say thanks for the terrific service! Much to my surprise my
canvas arrived today at 4:30! I was truely amazed, given that I wasn't
expecting it until next week! I'm sure I will be ordering again in the
future. RexArt is great!
Best wishes,
J. Marcusson
Your
site is the first I have ordered from in the past two years that
provided a "human touch" to the experience. Refreshing. Keep up the good
work. I have recommended your site to my friends and business
associates.
(The Trader Formerly Known As Uncle Mikey)
Thank
you for your prompt service. Yours was the only really good website out
of several that I tried to order the Liquitex paints from. It was easy
as 123 and I am amazed others don't follow your excellent example. Hope
we do business again.
M. Grenier
Thank
you for your prompt and courteous service. As I indicated earlier, I
am very impressed with your operation and plan on using you for all of
my art needs going forward. Thanks again.
Best wishes, Mike
Hi! Received my order today! The brushes are going to work out perfect. Excellent product and service-Thanks!
Joe
Please
backorder the sold out items and hold the order until complete. None of
your internet competitors have those items in stock, and local
merchants charge twice as much. I enjoy doing business with you folks.
It
shows that there are real people there. With most eBusinesses, it seems
like you are dealing with androids. I was amused that the last shipment
I received from you came via FedEx in a used Priority Mail box that
someone had turned inside out. Bottles containing liquid had been hand
taped to prevent leakage. Androids don't think about stuff like that,
and they never reuse anything.
R. Bolin
Thank
you very much. I appreciate the extra effort you went through to get
these for me, and your willingness as well. I will definitely tell
others about the great service I received from you. If I have any other
needs I won't hesitate to browse your website.
Thanks again,
Alex
Dear REX ART Staff,
I would like to compliment you for what was the BEST online shopping experience I have ever had with your Company!
The
Professional Style and Speed with which this order of several tubes of
Daler-Rowney Oil Paint was handled, can not be matched by ANY dot.com
business I have dealt with so far.
It is very difficult to locate
Art Supplies in the Titusville, FL area without a long and frustrating
drive, only to find over~priced and substandard material to use. With no
Selection to choose from.
How fortunate for me, to have found your site this past Sunday via a search online under Daler-Rowney!
Your
staff member Jose even had the courtesy to phone and email me regarding
a out of stock item, and gave me several choices, instead of just
making a substitution. The FedEx Ground shipping with tracking you
offer, brought these products to my door, in under 24 hours! That is
Service above and beyond, which is seldom available any more with any
Business.
I will look to your company for any Art Supplies I need in the future.
Thank You for the Positive Experience, and keep up the Good Work!
Sincerely,
R. Leach
Thanks
a lot for the prompt responses and reliable service this company seems
to offer. Not to mention very reasonable pricing. Be assured I will
shop for art supplies at Rex Art in the future!
Sincerely,
Anne
Thank you so much for all of your assistance -- that "personal touch" makes all the difference in the world!
Thank you again,
E. Ferrara
Thank you so much for your attention to my needs. Sure is unusual and appreciated.
Lori
Thanks,
Jose. Shipping the two canvases was definitely the way to go.
Appreciate your help, and your taking the time to communicate with me
and check what I wanted to do. This was my first order with Rex Art,
but will not be my last because of the care you took.
M. Warburton
Thanks
so much for your assistance.... everything arrived safely. I really
appreciated your help and I'll gladly buy from Rex again! =)
P. Lashley
You are awesome and I appreciate doing business with your company online! Thank you for making my life that much easier.
C. Plackmeyer
Hello,
I am emailing to let you know that i have received another order of
Golden acrylics and am again VERY satisfied with your service. Thank you
very much...I will certainly be a returning customer!!
Thanks again, M. Tomasello
Thank
You! You know, I've been wanting to go to the art supply store where I
bought my Paasche and order new needles, tips, and heads, but they had
problems figuring out which paint bottles I wanted! (Besides, I don't
like having to drive over there.)
So, you've got all the parts and
accessories I could possibly want, and customers get helpful,
knowledgeable answers to questions in less than 24 hours...??
I have saved your site in my "favorites" folder, will be ordering new parts this weekend, you will get ALL my future business.
You
folks seem to have blended the best aspects of being able to shop from
home, and yet still giving attentive customer service; I am impressed.
Thank You,
M. Edwards
Thank
you very much. I don't know if you have ever been in an overseas
military situation, but let me assure you, dealing with shipping and
stores can be very difficult. I greatly appreciate your expedient and
courteous service, it is a welcome change of pace from the norm. I can
assure you that my future creative needs will be handled by Rex. Again, I
thank you.
Sincerely,
K. Bauer
I
visited your website for the first time today, and I am impressed!
Great selection, and great prices - the two most important things to me.
I purchased an Artograph Prism projector brand new for the price of a
"refurbished" model direct from the manufacturer. And your Color Index
is totally cool!
Thanks for offering your products on the web!
Dave
I
just wanted to thank you again for all your help. If you ever wanted
customer feedback for the site, I just wanted to say how thrilled I am
about your service and products. I have a show coming up even. I just
thought you might like to know how great you are!!!
K. York
Thank you for your excellent customer service. Its the best of any web site that I've seen.
Michael
My
easel arrived Friday the 19th as promised and it's a beauty. The ease
of assembly, the quality of finishing, carpentry, performance - I don't
know if I can ever risk getting any paint on it! Thanks for your
continued quality of products offered, price and customer service.
E. Rieger
Thanks for the courtesy of emailing me about the status of my order. You've won over a new customer in me.
C. Beasley
I'll assure you that your fantastic service has made me a Rex-Art customer for life! Thanks again for your assistance.
Best Wishes,
R. and K. Seifert
Kudos on your service both before and after the purchase. I am quite impressed.
E. Simonelli
My
products arrived yesterday. To my surprise and pleasure, there was an
extra bag of goodies!! Thank you so much! I am very pleased with your
products and especially, your service. You can be sure I will be
ordering from Rex Art again.
All the best for the New Year!
L. Terry
I
received my orders today shipped Fed Ex by your company. I was so
delighted when I opened the box and found a cute brown bag with a small
raffia bow indicating it was a present from your company for doing
business with you. It was such a wonderful thought to include as a show
of appreciation. In this day and age, most companies seem to rush and
pack everything without a thought or care. Every one of my acrylic
paints were boxed neatly to avoid breaking during shipment. I have to
compliment our staff which has been obviously well trained. I certainly
appreciated the free shipping, the courtesy and professionalism of
handling this order. The prices at which you offer your paint products
is the best I've yet seen. Keep up the good work. I will recommend you
to many other artist friends and continue to use your products for many
years to come.
Thank you again for everything.
Best Wishes,
D. Rodrique
Received package today, just in time for Christmas! Thanks for the unexpected pens & pencils. You guys are first class!!
G. Jenkins
The
items have been received and I am very pleased. Thank you so much for
your excellent service. You can look forward to more orders from us in
the future. Happy Holidays!
A. Carr
Both
packages arrived today. Thank you so very much for your parts in
keeping me informed, and making my vacation worry-free! So many
companies these days neglect the personal service you have exemplified,
and would have just let me fret needlessly. I am extremely impressed
with the quality of service I have received from RexArt. You can be
sure I will be a returning and faithful customer.
Lisa S.
Thanks Lisa - and a big hi to you & Marshall! You guys are the best!
Along
with the best service ever, buying my supplies through RexArt is so
much better than searching all over South Jersey and Philly hoping to
find what I need... and having to settle for what they have. With the
price of gas today coupled with the aggravation of running around, its
well worth the shipping charges... and your prices are great!
Gee, I sound just like a commercial! lol
Take care,
Lisa
Received the order today...Great service from you. Thanks.
You've got me as a regular customer if this is the kind of service you provide.
Thanks again,
Frank W.
Thank
you, thank you for your superior service, and for 'introducing' me to
Plaid liquid gold leaf - I am so in love with this product. Does it come
in larger sizes?? In an era when so much is written about customer
service, and lack of it, Rexart really knows how to do it right.
Thank you,
Penny
I
must admit to being very impressed with your customer service and the
thoroughness of the shipping and supply crew. The communication I
received from everyone was very precise, friendly and informative. I was
never left with unanswered questions or half truths. I applaud Rex Art
and their employees for their methods when it comes to handling
customers, always kind and patient. I admit to having not be this
impressed nor pleased with any other art supply company before this.
Thank you, Rex Art, you're truly the best! Fast, friendly and
informative, I have no complaints and only respect and amazement at the
way you all have handled my order. I thank you again and please,
continue the impressive work, it truly is inspirational.
Thank you,
Autumn
I
was floored when I received my order yesterday. I was set to wait the
usual 7 to 10 days for delivery when there it was. I am genuinely
impressed with you service. In fact I am so impressed that I have
replaced my old art supply site with you in my *My Favorites* for future
dealings. Thank you for the great service.
Justin
Hi Gaspar,
Thank you very much for your great service!
I
really appreciate your call on this order and one from my previous
order. I've been very impressed by the level of service your company
provides. I wish I could send more business your way, but I'm just a
freelance artist. At the very least, I'll be sure to pass on
recommendations to other artists!
Thank you again!
John
I
wanted to thank you for how quickly you filled my order. I am already
pleased with the items I purchased. I am so pleased I already purchased
more items.
I found your company after never receiving a
portfolio case I ordered via a supplier off of amazon.com. I often will
buy through amazon just because it is convenient. Ultimately, I
purchased most of the items I wanted from your company.
At my
customers, I focus on Right First Time, Quality, Delivery, and Cost;
Your company showed me with the very first order that you are great at
all of those. I know the items purchased through you will help "wow" my
customers that little extra.
Best regards,
Chris
I
want to commend you all on your first class customer service. Letting
me know immediately that my original order might not ship in time for
Xmas--both by phone and email--is the kind of response that sets an
online vendor apart from its peers.
Kevin M.
Thank
you for your great service. I just got my order and am very happy and
relieved to see that they are the fine speedball re-honeable scratch
knives that I have gotten from you in the past. I enjoy having Rex Art
to depend on for the best! Many thanks and aloha.
Michelle
At
the bottom of this email it states, "The Best Online Art Supply Store".
I would go a bit farther and say "Rex Art is the best Online Store
period!" It has been a pleasure shopping with you and I will recommend
you to anyone! Thanks again!
Rita
I
finally talked my art teacher into contacting you. She said she placed
a large order with you yesterday. I have also given your web page and
telephone information to others in my art class. I have been so pleased
with your products and service.....been bragging on you a lot....keep up
the good work.
Jo S.
Thank you for waiting until my order was complete before shipping it.
Your company is very professional and I look forward to Rex Art supplying all my future art needs.
Once again, thank you for your time.
Sincerely,
Phillip G.
wow. got my order already. thank you so much for the prompt service. you guys are awesome.
Mary k.
I
want to thank you for your great service. I was very satisfied with
the entire order process and the quality of the items I purchased. I
will be placing additional orders very soon. I also recommended your
store to a few of my other classmates today.
Jorge
Thanks Rex Art, you are a pleasure to deal with.
C.
Hello
my items arrived!! I am very grateful for your assistance!!! I will
recommend you to other artists in Cayman as a great supplier!!
Best,
Stephanie
We've
received the merchandise and we are very happy with your customer
service. Looking forward to doing more business with your company, both
professionally and personally.
Nicole C.
Thanks for the quality service- I really appreciated it & I will shop with you again!
LBM
I
got my supplies, thanks you very much, there're great, I'll tell all my
friends about you...your company is very realiable, thanks again and
I'm looking forward to trying them all out...
Glenda P.
Thank you for the manner in which you handled this order. Very Professional.
Judith K.
You
guys totally rock - I received a couple of canvases today--so fast!
Thank you, and I look forward to doing more business with you.
Sincerely
Gail
Love you guys, received it today, thanks for the great service.
Best Always,
LaVerne
Thanks for your efficiency. I received the shipment yesterday. You guys rock!
Susan H
Wow,
I am certainly impressed with you guys! I got a call from the shipper
this morning saying two more panels are already on the way. Even though I
only meant to just call attention to it and wasn't asking for
replacement.
I'm not used to getting a personal response when I
have a problem, so this really stands out, I must say! Thank you so
much, and be assured I will be ordering more from you guys in the
future, as well as telling my artist friends about you and your high
standard of customer service.
With gratitude, Deidre
Thanks so much for the prompt service. The canvasses arrived this morning.
Susan K.
As usual, you guys are great, received my order in perfect condition, thanks!
Love and Best Always,
LaVerne
Thank you so much! It is wonderful to do business with such a good company. I will certainly recommend you to my colleagues.
Thanks again. Much appreciated.
Sincerely,
Susan
Rex,
Excellent
service (including the checking into the original order) and I will
definitely continue to do business with your company - always send me
listings of current products, deals, etc. As an Architect for over 45
years, I've noticed few companies who can assist us with our many and
varied needs - you all appear to be able to do so!
Thanks,
Bob Kearney
Thank
you so much! I received your phone messege as well, and I really
appreciate you going above and beyond the regular call for customer
service. Will make note for future orders. Customer for life!!
Thanks again!!
Mark
Hi Rex Staff,
I got all already and so fast. Thanks for your excellent services. I am convinced to be your frequent customer.
Best,
Bakhtiyor
Thank
you so much for your continued attention to our needs. Service is one
of the only remaining elements that separate businesses and win
customers. You guys win me over again and again.
Cheers,
Chester S
Thanks
for all your assistance! My supplies made it to the middle of no where
yesterday. Already using them! Thanks again. You guys will be my go-to
from now on.
ENS David T
USN
I
REALLY liked the customer service you offer, and have told a few
friends about the cradled panels. Thank you for being so helpful.
Best,
Chandrika
I
received my watercolor supplies today!!!! This is the best service
I've ever received on an art supply order from any company!! I work at a
college in the art department and take classes and have told my entire
class about Rex Art!
Paulette G
I
just wanted to say Gaspar was most helpful and went out of his way to
make sure I got the supplies I needed--even anticipated something I
needed and explained it to me. I'm a total novice at what I'm doing, so I
really appreciated the advice. I've never experienced this anywhere
else. Thank you for the excellent customer service.
Christine S
I
received the panels this afternoon and they are great!! They smell good
too. I'm sure I will be ordering more and will pass on your site to
other artists.
Thanks again!
Deb K
Thank you!
I am VERY impressed with your company, and customer service.
It has been a pleasure from the first Google search "archival sharpie".
Actually, you have answered our prayers! :)
We
are fine art photographers and have been looking for the perfect pen to
sign our canvases. We finally found Sharpie made an archival pen,
yah-hoo!
Then it was hard to find them, especially sold individually. It seemed that all other vendors sell limited color multi-packs.
Mahalo (thank you), Shayla Middleton
Fine Art Photographer
Thank u for such terrific service on getting me the stretcher bars for my art show so quickly!!! I totally appreciate that!
Jeanine
Hello
Marshall, I just wanted to let you know that I received the 3
replacement panels, and they are all in perfect shape. I appreciate your
companies great customer service, I will definitely be ordering with
you guys again. Please thank Old Wood Studios for replacing the panels.
Their workmanship will definitely make my work shine.
Ernesto C.
I
just wanted to let you know how satisfied I am with your product. The
bars were straight and well milled, the corners joined well, the
stretching was a breeze despite the size. And the Best Keys should be
marketed as a Stress Relieverâ€!
It was the second time I was
stretching these canvasses, having used cheaper stuff the first time.
Actually not much cheaper but POOR quality.
Thank you,
Jean-Pierre
I
love painting on the wood canvases..they are wonderful! I would
recommend them over any other type canvas!! So Happy I found you!
Looking forward to getting my order!
You'll be seeing me again,
Thanks Lettie
You
guys are simply THE BEST! I will use you for everything I want to buy
for the two artists in my family from now on! Thank you so much for the
quick, courteous, concerned response. I think you folks ROCK!
Best wishes!
Debbie Silver
I'd
like to say that your customer service has been excellent. By far the
best customer service I've ever dealt with when shopping online and
otherwise. Thank you, it's very much appreciated.
Tyler S.
Thank you so much for getting the order processed quickly. I enjoy doing business with rex art and will continue to do so.
William G.
Thank you very much - you are going above and beyond expectations - impressive!
Gerri B.
I
received my replacement case yesterday evening and want to take a
minute to say thank you to all involved. I realize that issues such as
mine, although not the fault of Rex Art or the customer, involve
additional time, manpower and hassle on the part of all to resolve. The
manner in which such situations are handled by a company can mean the
difference in establishing a loyal customer base or losing customers.
Based on my experiences with Rex Art, the professional and efficient
manner in which the company conducts business is commendable,
appreciated and refreshing.
Again, thanks to all involved.
Ray
Thank you for the quick response. It is always a pleasure to do business with Rex Art.
Mel Z