I am very pleased with your products and service. In Fact Pleased is an understatement. I can't tell you how much your personal service really means. I look forward to a long relationship with you and your company.
Sincerely, F. MayoI am certain that Rex Art will be the sole supplier for my business and creative needs in the future.
Sincerely, B. RanneyYour company has been great. I will definately keep ordering from you.
Thanks,
D. JonesYour prices are great! I found your web site with the Lycos search and your set up for ordering online - shopping cart, order forms etc - was excellent. Looking forward to ordering again.
Thanks!
M. AguirreI doubt if I will ever deal with any other art supplier after the superb, and quick service I've received from Rexart
Thanks!
B. MoylanRex Art is GREAT!
Thanks,
B.BaxterThank you for the super-speedy service. I hesitated about ordering supplies on-line...This is a really nice surprise. Thank you so much.
L. BrownWow, you guys are SO on the ball!!! Please make the substitution you mention, and THANK YOU for letting me know! Thank you again for your unbelievable customer service!
C. TibbittsI appreciate the way Rex Art takes the time to follow thru.
Thanks,
J. WhiteI comparison shopped at many online art supply stores, and your site was the most organized, and easy to navigate than any of the others. And prices were lower too!.
TaraDear Katrina - Super! And your substitution is fantastic - this first time customer is on her way to becoming a loyal one!
Thanks for the great service, CandyI appreciate the great customer service...and am very pleased with your extremely competitive prices.
Thank you again, S. VardakisYou guys are the best.
Thanks,
B.StokesI'd like to thank you for the extra attention that you've shown to my order. Service like that is rare these days.
D. DavisThanks for your personal instructions. Thanks again for the GREAT customer service !!!!!!!!!!
J. KeysAs a fellow mail order cataloger, I applaud your Customer Service. It's a pleasure dealing with folks like you. Thanks much!
JackI can tell you I like the service Rex Art provides. It definitely has a different feel. Warm. Thanks.
R. LubinKeep up the service. You make the major suppliers in this country look like SNAILS!
B. SchnickAfter a few orders, I must compliment you on your selection, price and especially the service. Your staff responded with-in an hour of e-mail and the order is always correct and as described. I have had excellent help in getting a portable easel to me prior to a trip. The easel, not my original choice, but much nicer for the same price, arrived as promised in great shape.
Thanks. B. SchnickRex Art is to be highly commended for their extremely prompt and very reliable service. Long distance business can often be very frustrating and disappointing, however I have always found Rex Art to provide accurate, courteous and friendly assistance above and beyond my expectations.
T. Warman, Marshall IslandsFor anyone, anywhere in the world, with a need for art and architectural materials or equipment, I highly recommend Rex Art.
T. WarmanI was very impressed with the service I received. Thanks for the great support.
C. CarterI have to say it has been a real pleasure dealing with the folks at Rex Art. Everyone has been super helpful and very easy to work with. The folks at Rex Art were better able to answer my questions over the phone than the folks here in my hometown were able to answer in person.
W. TilsonThanks for your promptness and concern over my order. This is something not expected from an online order house.
T. SmithThank you very much for your quick and amicable response! Thank you very much. You will always have my business.
M. CandariniFinding a company that believes in customer service is rare and I hope ours will be a long relationship. I like your style and prices.Thank You,
J. JenningsThank you so much for all your help and info. That was so kind! Its amazing. I am already very impressed with your customer service!
L. MazziottiThe Best easel is awesome! It definitely outclasses me and is the finest piece of furniture in my house. I'll need to fix up the studio a bit so the easel looks like it belongs there; I'm pretty intimidated by its luxurious presence. After using so many junky wobbley easels I don't know how to act.
S. PattersonI truly appreciate your wonderful and warmly personal service. You will be seeing me at your checkout counter again! Warm Regards
S. SeegerThank you for the very fast turn around on my recent Internet order. With selection and service that your firm has I will be frequenting it much more often.Thank you,
B. SchnickI just wanted to share with you that I am quite impressed with Rex Art excellent prices, well thought out web site, convenient ordering - hassle free - and great skills. You certainly know how to blow away the competition.Sincerely,
HartmutYou guys are great! Thanks again for your prompt attention! You also had the best price for the rapidograph pen set, I 'shopped' both the internet and catalogs!
Thank You,
P. SegienThanks so much for all your help. I really do appreciate it. It's really nice to know the help is there when you need it.
Again, Thank You.
P. LanziseraWow, thanks for the confirmation. I was very pleased to find what I needed at such a good price. Your website was easy to use and very attractive.
C. L. HallHi. I recently purchased an airbrush and compressor from your store as a surprise gift for my boyfriend. Yesterday, when the airbrush arrived, I could not get the top off from the paint cup. I called Rex Art, but did not realize until I checked the clock that they were closed---I'm on the West Coast, so I inadvertently forgot about the time difference. The individual on the phone connected me to a woman and man who subsequently helped us in our quest to get the paint cup off. I then apologized to the gentlemen, saying I appreciated his help, but realized the store was closed. He replied that they're there to help and satisfy the customer.
I didn't catch their names, but I want to say that every arts supply store we went to locally, did not treat us with such respect and friendliness. Here we were, 3,200 miles away, and he was treating us like we were standing in the shop next to him.
Well, thank you, Rex Art. You're a great store with great employees. We look forward to purchasing more from you in the future, even as we make our way from Oregon to New York. In this day and age of rush and poor customer service, we're finding some of the best stores and employees are simply a click away.
Kind regards,
A. FerranniniBy the way, my parents offered me a gift certificate for art supplies for Christmas. I picked Rex over the other on-line shops because of the thorough and super-friendly service I've experienced there. Thought you should know. Take care.
PerJust wanted to say thanks for a very pleasant ordering experience yesterday with your company. Just before your closing time, I called to determine if I could obtain a replacement for a product that I thought I had purchased from your company in the past.
Your people were very pleasant, extermemly helpful and courteous, even though it was really close to closing time. They located what I required, got the order done and with time to spare.
Thanks to all involved. It is a plesure doing business with a company that provides this type of customer support.
SchrivenerThanks so much, Marshall. As with the last order I'd placed with your company, I really appreciate the excellent communication and level of service your company provides.
T RuszelNice web site, great prices, and free shipping!!! Can't beat that!
RichYesterday I placed an order for the BEST University Easel. I'm excited about my purchase and must say that I did a lot of research before making my final buying decision. I found that Rex Art had the best prices on the BEST easels with shipping included. I knew that the BEST easels were really well built, but with so many studio styles to choose from, I was still unsure which easel would best fit my needs. I contacted your office and spoke with Jose. Jose knew the many features of each style - European, University, & Santa Fe I, and was very friendly and helpful. He had excellent working knowledge of each easel and answered all of my questions. After speaking with him, I had a much better understanding of the easels' features and was able to make a final purchase decision. This is the kind of customer service I value and it's good to know that there are still independently owned companies employing such high quality individuals. Thank you for the excellent customer service and please thank Jose for me personally. I will be sure to pass this info on to other artists looking for materials. I look forward to doing business with your company again.
Sincerely,
K. DietzThank you, you are always a pleasure to deal with, either by phone or computer. You always get it right.
Thanks again,
PollyI love you guys! You have the best customer service I've ever experienced!
Thanks...
SusanI wanted to thank you for your great prices shipping and customer service - your prices are so great that I can afford to add a few extra canvases for my 2 year old TRIPLETS to create on it keeps them busy and I can get my artwork done! a customer for life.
MaryI received the easel and on unpacking it I found everything to be undamaged and in order. This is a very nice piece of equipment and I will treasure it for many years to come.
Thanks for offering this awesome easel at such a bargain price. When I need paints, brushes, canvases, charcoal or paper I will send you an order.
I would like to wish you a Happy Thanksgiving and a very Merry Christmas. Once again thanks for your services.
JoeJust wanted to say thanks for the terrific service! Much to my surprise my canvas arrived today at 4:30! I was truely amazed, given that I wasn't expecting it until next week! I'm sure I will be ordering again in the future. RexArt is great!
Best wishes,
J. MarcussonYour site is the first I have ordered from in the past two years that provided a "human touch" to the experience. Refreshing. Keep up the good work. I have recommended your site to my friends and business associates.
(The Trader Formerly Known As Uncle Mikey)Thank you for your prompt service. Yours was the only really good website out of several that I tried to order the Liquitex paints from. It was easy as 123 and I am amazed others don't follow your excellent example. Hope we do business again.
M. GrenierThank you for your prompt and courteous service. As I indicated earlier, I am very impressed with your operation and plan on using you for all of my art needs going forward. Thanks again.
Best wishes, MikeHi! Received my order today! The brushes are going to work out perfect. Excellent product and service-Thanks!
JoePlease backorder the sold out items and hold the order until complete. None of your internet competitors have those items in stock, and local merchants charge twice as much. I enjoy doing business with you folks.
It shows that there are real people there. With most eBusinesses, it seems like you are dealing with androids. I was amused that the last shipment I received from you came via FedEx in a used Priority Mail box that someone had turned inside out. Bottles containing liquid had been hand taped to prevent leakage. Androids don't think about stuff like that, and they never reuse anything.
R. BolinThank you very much. I appreciate the extra effort you went through to get these for me, and your willingness as well. I will definitely tell others about the great service I received from you. If I have any other needs I won't hesitate to browse your website.
Thanks again,
AlexDear REX ART Staff,
I would like to compliment you for what was the BEST online shopping experience I have ever had with your Company!
The Professional Style and Speed with which this order of several tubes of Daler-Rowney Oil Paint was handled, can not be matched by ANY dot.com business I have dealt with so far.
It is very difficult to locate Art Supplies in the Titusville, FL area without a long and frustrating drive, only to find over~priced and substandard material to use. With no Selection to choose from.
How fortunate for me, to have found your site this past Sunday via a search online under Daler-Rowney!
Your staff member Jose even had the courtesy to phone and email me regarding a out of stock item, and gave me several choices, instead of just making a substitution. The FedEx Ground shipping with tracking you offer, brought these products to my door, in under 24 hours! That is Service above and beyond, which is seldom available any more with any Business.
I will look to your company for any Art Supplies I need in the future.
Thank You for the Positive Experience, and keep up the Good Work!
Sincerely,
R. LeachThanks a lot for the prompt responses and reliable service this company seems to offer. Not to mention very reasonable pricing. Be assured I will shop for art supplies at Rex Art in the future!
Sincerely,
AnneThank you so much for all of your assistance -- that "personal touch" makes all the difference in the world!
Thank you again,
E. FerraraThank you so much for your attention to my needs. Sure is unusual and appreciated.
LoriThanks, Jose. Shipping the two canvases was definitely the way to go. Appreciate your help, and your taking the time to communicate with me and check what I wanted to do. This was my first order with Rex Art, but will not be my last because of the care you took.
M. WarburtonThanks so much for your assistance.... everything arrived safely. I really appreciated your help and I'll gladly buy from Rex again! =)
P. LashleyYou are awesome and I appreciate doing business with your company online! Thank you for making my life that much easier.
C. PlackmeyerHello, I am emailing to let you know that i have received another order of Golden acrylics and am again VERY satisfied with your service. Thank you very much...I will certainly be a returning customer!!
Thanks again, M. TomaselloThank You! You know, I've been wanting to go to the art supply store where I bought my Paasche and order new needles, tips, and heads, but they had problems figuring out which paint bottles I wanted! (Besides, I don't like having to drive over there.)
So, you've got all the parts and accessories I could possibly want, and customers get helpful, knowledgeable answers to questions in less than 24 hours...??
I have saved your site in my "favorites" folder, will be ordering new parts this weekend, you will get ALL my future business.
You folks seem to have blended the best aspects of being able to shop from home, and yet still giving attentive customer service; I am impressed.
Thank You,
M. EdwardsThank you very much. I don't know if you have ever been in an overseas military situation, but let me assure you, dealing with shipping and stores can be very difficult. I greatly appreciate your expedient and courteous service, it is a welcome change of pace from the norm. I can assure you that my future creative needs will be handled by Rex. Again, I thank you.
Sincerely,
K. BauerI visited your website for the first time today, and I am impressed! Great selection, and great prices - the two most important things to me. I purchased an Artograph Prism projector brand new for the price of a "refurbished" model direct from the manufacturer. And your Color Index is totally cool!
Thanks for offering your products on the web!
I just wanted to thank you again for all your help. If you ever wanted customer feedback for the site, I just wanted to say how thrilled I am about your service and products. I have a show coming up even. I just thought you might like to know how great you are!!!
K. YorkThank you for your excellent customer service. Its the best of any web site that I've seen.
MichaelMy easel arrived Friday the 19th as promised and it's a beauty. The ease of assembly, the quality of finishing, carpentry, performance - I don't know if I can ever risk getting any paint on it! Thanks for your continued quality of products offered, price and customer service.
E. RiegerThanks for the courtesy of emailing me about the status of my order. You've won over a new customer in me.
C. BeasleyI'll assure you that your fantastic service has made me a Rex-Art customer for life! Thanks again for your assistance.
Best Wishes,
R. and K. SeifertKudos on your service both before and after the purchase. I am quite impressed.
E. SimonelliMy products arrived yesterday. To my surprise and pleasure, there was an extra bag of goodies!! Thank you so much! I am very pleased with your products and especially, your service. You can be sure I will be ordering from Rex Art again.
All the best for the New Year!
L. TerryI received my orders today shipped Fed Ex by your company. I was so delighted when I opened the box and found a cute brown bag with a small raffia bow indicating it was a present from your company for doing business with you. It was such a wonderful thought to include as a show of appreciation. In this day and age, most companies seem to rush and pack everything without a thought or care. Every one of my acrylic paints were boxed neatly to avoid breaking during shipment. I have to compliment our staff which has been obviously well trained. I certainly appreciated the free shipping, the courtesy and professionalism of handling this order. The prices at which you offer your paint products is the best I've yet seen. Keep up the good work. I will recommend you to many other artist friends and continue to use your products for many years to come.
Thank you again for everything.
Best Wishes,
D. RodriqueReceived package today, just in time for Christmas! Thanks for the unexpected pens & pencils. You guys are first class!!
G. JenkinsThe items have been received and I am very pleased. Thank you so much for your excellent service. You can look forward to more orders from us in the future. Happy Holidays!
A. CarrBoth packages arrived today. Thank you so very much for your parts in keeping me informed, and making my vacation worry-free! So many companies these days neglect the personal service you have exemplified, and would have just let me fret needlessly. I am extremely impressed with the quality of service I have received from RexArt. You can be sure I will be a returning and faithful customer.
Lisa S.Thanks Lisa - and a big hi to you & Marshall! You guys are the best!
Along with the best service ever, buying my supplies through RexArt is so much better than searching all over South Jersey and Philly hoping to find what I need... and having to settle for what they have. With the price of gas today coupled with the aggravation of running around, its well worth the shipping charges... and your prices are great!
Gee, I sound just like a commercial! lol
Take care,
LisaReceived the order today...Great service from you. Thanks.
You've got me as a regular customer if this is the kind of service you provide.
Thanks again,
Frank W.Thank you, thank you for your superior service, and for 'introducing' me to Plaid liquid gold leaf - I am so in love with this product. Does it come in larger sizes?? In an era when so much is written about customer service, and lack of it, Rexart really knows how to do it right.
Thank you,
PennyI must admit to being very impressed with your customer service and the thoroughness of the shipping and supply crew. The communication I received from everyone was very precise, friendly and informative. I was never left with unanswered questions or half truths. I applaud Rex Art and their employees for their methods when it comes to handling customers, always kind and patient. I admit to having not be this impressed nor pleased with any other art supply company before this. Thank you, Rex Art, you're truly the best! Fast, friendly and informative, I have no complaints and only respect and amazement at the way you all have handled my order. I thank you again and please, continue the impressive work, it truly is inspirational.
Thank you,
AutumnI was floored when I received my order yesterday. I was set to wait the usual 7 to 10 days for delivery when there it was. I am genuinely impressed with you service. In fact I am so impressed that I have replaced my old art supply site with you in my *My Favorites* for future dealings. Thank you for the great service.
JustinHi Gaspar,
Thank you very much for your great service!
I really appreciate your call on this order and one from my previous order. I've been very impressed by the level of service your company provides. I wish I could send more business your way, but I'm just a freelance artist. At the very least, I'll be sure to pass on recommendations to other artists!
Thank you again!
I wanted to thank you for how quickly you filled my order. I am already pleased with the items I purchased. I am so pleased I already purchased more items.
I found your company after never receiving a portfolio case I ordered via a supplier off of amazon.com. I often will buy through amazon just because it is convenient. Ultimately, I purchased most of the items I wanted from your company.
At my customers, I focus on Right First Time, Quality, Delivery, and Cost; Your company showed me with the very first order that you are great at all of those. I know the items purchased through you will help "wow" my customers that little extra.
Best regards,
ChrisI want to commend you all on your first class customer service. Letting me know immediately that my original order might not ship in time for Xmas--both by phone and email--is the kind of response that sets an online vendor apart from its peers.
Kevin M.Thank you for your great service. I just got my order and am very happy and relieved to see that they are the fine speedball re-honeable scratch knives that I have gotten from you in the past. I enjoy having Rex Art to depend on for the best! Many thanks and aloha.
MichelleAt the bottom of this email it states, "The Best Online Art Supply Store". I would go a bit farther and say "Rex Art is the best Online Store period!" It has been a pleasure shopping with you and I will recommend you to anyone! Thanks again!
RitaI finally talked my art teacher into contacting you. She said she placed a large order with you yesterday. I have also given your web page and telephone information to others in my art class. I have been so pleased with your products and service.....been bragging on you a lot....keep up the good work.
Jo S.Thank you for waiting until my order was complete before shipping it.
Your company is very professional and I look forward to Rex Art supplying all my future art needs.
Once again, thank you for your time.
Sincerely,
Phillip G.wow. got my order already. thank you so much for the prompt service. you guys are awesome.
Mary k.I want to thank you for your great service. I was very satisfied with the entire order process and the quality of the items I purchased. I will be placing additional orders very soon. I also recommended your store to a few of my other classmates today.
JorgeThanks Rex Art, you are a pleasure to deal with.
C.Hello my items arrived!! I am very grateful for your assistance!!! I will recommend you to other artists in Cayman as a great supplier!!
Best,
StephanieWe've received the merchandise and we are very happy with your customer service. Looking forward to doing more business with your company, both professionally and personally.
Nicole C.Thanks for the quality service- I really appreciated it & I will shop with you again!
LBMI got my supplies, thanks you very much, there're great, I'll tell all my friends about you...your company is very realiable, thanks again and I'm looking forward to trying them all out...
Glenda P.Thank you for the manner in which you handled this order. Very Professional.
Judith K.You guys totally rock - I received a couple of canvases today--so fast! Thank you, and I look forward to doing more business with you.
Sincerely
GailLove you guys, received it today, thanks for the great service.
Best Always,
LaVerneThanks for your efficiency. I received the shipment yesterday. You guys rock!
Susan HWow, I am certainly impressed with you guys! I got a call from the shipper this morning saying two more panels are already on the way. Even though I only meant to just call attention to it and wasn't asking for replacement.
I'm not used to getting a personal response when I have a problem, so this really stands out, I must say! Thank you so much, and be assured I will be ordering more from you guys in the future, as well as telling my artist friends about you and your high standard of customer service.
With gratitude, DeidreThanks so much for the prompt service. The canvasses arrived this morning.
Susan K.As usual, you guys are great, received my order in perfect condition, thanks!
Love and Best Always,
LaVerneThank you so much! It is wonderful to do business with such a good company. I will certainly recommend you to my colleagues.
Thanks again. Much appreciated.
Sincerely,
SusanRex,
Excellent service (including the checking into the original order) and I will definitely continue to do business with your company - always send me listings of current products, deals, etc. As an Architect for over 45 years, I've noticed few companies who can assist us with our many and varied needs - you all appear to be able to do so!
Thanks,
Bob KearneyThank you so much! I received your phone messege as well, and I really appreciate you going above and beyond the regular call for customer service. Will make note for future orders. Customer for life!!
Thanks again!!
MarkHi Rex Staff,
I got all already and so fast. Thanks for your excellent services. I am convinced to be your frequent customer.
Best,
BakhtiyorThank you so much for your continued attention to our needs. Service is one of the only remaining elements that separate businesses and win customers. You guys win me over again and again.
Cheers,
Chester SThanks for all your assistance! My supplies made it to the middle of no where yesterday. Already using them! Thanks again. You guys will be my go-to from now on.
ENS David TI REALLY liked the customer service you offer, and have told a few friends about the cradled panels. Thank you for being so helpful.
Best,
ChandrikaI received my watercolor supplies today!!!! This is the best service I've ever received on an art supply order from any company!! I work at a college in the art department and take classes and have told my entire class about Rex Art!
Paulette GI just wanted to say Gaspar was most helpful and went out of his way to make sure I got the supplies I needed--even anticipated something I needed and explained it to me. I'm a total novice at what I'm doing, so I really appreciated the advice. I've never experienced this anywhere else. Thank you for the excellent customer service.
Christine SI received the panels this afternoon and they are great!! They smell good too. I'm sure I will be ordering more and will pass on your site to other artists.
Thanks again!
Deb KThank you!
I am VERY impressed with your company, and customer service.
It has been a pleasure from the first Google search "archival sharpie".
Actually, you have answered our prayers! :)
We are fine art photographers and have been looking for the perfect pen to sign our canvases. We finally found Sharpie made an archival pen, yah-hoo!
Then it was hard to find them, especially sold individually. It seemed that all other vendors sell limited color multi-packs.
Mahalo (thank you), Shayla MiddletonThank u for such terrific service on getting me the stretcher bars for my art show so quickly!!! I totally appreciate that!
JeanineHello Marshall, I just wanted to let you know that I received the 3 replacement panels, and they are all in perfect shape. I appreciate your companies great customer service, I will definitely be ordering with you guys again. Please thank Old Wood Studios for replacing the panels. Their workmanship will definitely make my work shine.
Ernesto C.I just wanted to let you know how satisfied I am with your product. The bars were straight and well milled, the corners joined well, the stretching was a breeze despite the size. And the Best Keys should be marketed as a Stress Reliever”!
It was the second time I was stretching these canvasses, having used cheaper stuff the first time. Actually not much cheaper but POOR quality.
Thank you,
Jean-PierreI love painting on the wood canvases..they are wonderful! I would recommend them over any other type canvas!! So Happy I found you! Looking forward to getting my order!
You'll be seeing me again,
Thanks LettieYou guys are simply THE BEST! I will use you for everything I want to buy for the two artists in my family from now on! Thank you so much for the quick, courteous, concerned response. I think you folks ROCK!
Best wishes!
Debbie SilverI'd like to say that your customer service has been excellent. By far the best customer service I've ever dealt with when shopping online and otherwise. Thank you, it's very much appreciated.
Tyler S.Thank you so much for getting the order processed quickly. I enjoy doing business with rex art and will continue to do so.
William G.Thank you very much - you are going above and beyond expectations - impressive!
Gerri B.I received my replacement case yesterday evening and want to take a minute to say thank you to all involved. I realize that issues such as mine, although not the fault of Rex Art or the customer, involve additional time, manpower and hassle on the part of all to resolve. The manner in which such situations are handled by a company can mean the difference in establishing a loyal customer base or losing customers. Based on my experiences with Rex Art, the professional and efficient manner in which the company conducts business is commendable, appreciated and refreshing.
Again, thanks to all involved.
RayThank you for the quick response. It is always a pleasure to do business with Rex Art.
Mel ZThank you for the extra care and attention that you gave my order! I really appreciate it and it appears that the portfolios may arrive one whole day early! Thanks, again!
Adrienne HThanks for your help Marshall,
Rex Art is amazing!
My daughter is in the IB program in high school and has Art as one of her High Levels. She spends many many hours working on art projects and I appreciate the help in finding her the right tools to begin her oil painting work. Please pass my thanks on to the gentleman who is helping put together the package for her. (I am so sorry I forget his name! I am very grateful to him for the extra effort)
Gerri BThank You! I appreciate the call and the e-mail! Hope to get another gift cert. from my boys this Christmas!!
Happy Holidays,
Karyn SThanks for the guidance Lonny - I think she will love the easel.
Again - it is wonderful to work with you and your company. I will always come to Rex Art for my daughter's supplies.
Have a great, great holiday!
GerriThank you very much! I am very pleased with the shipping time as well as the paints themselves.
Thank you!
Best,
Jessica FMarshall,
Thank you for the help what wonderful customer service!!!
Happy Holidays.
MattThat is such great service, coupled with the good prices I will be buying all my modest art needs from you.
Sheldon GThanks! We are satisfied with the purchase and the good customer relation experience.
Dino MThank you so much for this information, it will be very helpful.
Have a wonderful weekend!
It's a pleasure doing business with you!
Best,
NadineThanks so much for your attention to my order. Also thanks for the shipping charge adjustments you made...much appreciated!
I appreciate your excellent customer service-
KathyThank you so much! I really appreciate your excellent service.
CatherineThank you Marshall for the great service. I am sure you will be hearing from me in the future.
Many thanks.
CarolThank you so much. I am so happy to receive all the items I ordered. It was a pleasure ordering with Rex online.
Kind regards,
SuchitraWow, I already got my brushes. You guys are phenonemal! I'll order from you again soon!
Mary WThanks Lonny, your customer support is second to none...
Arthur MReceived pliers. That was pretty quick delivery. Thank you so much. Pleasure to do business with you . Have you listed in my favorites. Will be back.
Sincerely,
Jude LThank you so much for being so patient. I have never used the internet for purchasing before and you have been so helpful.
Kind regards,
Jilly DOrder was received "instantly!" Thank you so very much! You will definitely be hearing from me again. I shall also pass on your information to other people. You're awesome!!
Margaret CI just got my shipment and love the canvas for watercolors. Thank you so much! I have an art showing June 8th and I am looking forward to hanging these very high quality water color canvases!
Martina AAppreciate your great customer service.
Joshua PHi,
Just wanted to send a big Thank You to your excellent service!
Last week I had to order some acetate hinges for a portfolio that needed to be finished and delivered on Friday. I am happy to say that the hinges arrived Thursday, which gave me just in time to finish my book and turn it in on time. Could not buy them anywhere in town, so I had to get them shipped quickly. I am not sure who I talked to first, but he was very helpful and let me know that my original 2 day shipping time was not going to be fast enough. So he had me switched it to be shipped overnight. (Which was extremely expensive). A few minutes later Marshall called me to let me know that he could get me a better overnight rate (or the two day rate but it was being shipped out that day) and that he could get my items shipped sooner at a cheaper rate of $40. Seems like everyone involved knew how important it was to get them out immediately. Nice to know that some companies still have people taking the time to go out of their way for an order to get out on time. Such great service!
Thank you!
AlisonI received the stretchers yesterday and everything looked great! Thanks and you have a new customer.
Rob PGreat, thank you. This experience has been a pleasure.
Shane TThank you all so much! My whole family put together money for my birthday so I could purchase this :) I was so happy I was able to find it on your site at such a great price. This has been a great experience and I will shop here again!
Nana HI just wanted to take a moment and say thank you. The package was delivered in good shape yesterday and saved my butt :)
RobertI just wanted to let you know the package arrived safe and sound and quite a bit sooner than expected. It was a pleasure doing business with you and I am sure I'll return for my future needs.
Thank you for the great service,
MarkLonny, you are the best, the reviews for customer service were really impressive, my guess is you have a stake in that! Thank you so much for the detailed information. I have Rex Art bookmarked for my future.
Thank you, most sincerely,
Rebecca RTHANK YOU!!! I really appreciate you looking at my previous order and letting me know what I ordered. You saved me $$$. Consider me as a long time customer.
MitchReceived the order on Thursday. Thank you! The product looks like it serve my purpose well. It was a pleasure purchasing from you. Should my high school aged daughters need anything that you carry I'll be sure to refer them and others to you.
Kindest Regards,
Michael CWas absolutely SHOCKED to see a box at my door today! Amazing how quick my items from your store arrived at my door. Great service! Thank you so much!
Z LudvicekI ordered my box of (6) 24" x 24" panels on Thursday and received them Saturday! The cradled (birch face and basswood framed) panels are beautiful and exceed my expectations. Smooth surface and crisp corners with no damage from the FedEx shipping. Your manufacturer provided amazing service and a product of exceptional quality.
Thank you!
~LindaThank you Lonny! You guys were so kind and patient with all my issues. I LOVE Rex Art!
YollyThank you very much for your prompt assistance. I will be ordering again from Rex Art. Your Customer Service is outstanding because you take care of each individual request with professional and personal courtesy. You have treated me with respect but most of all as a person. And our interactions have only been through email or telephone.
Thank you.
Tracey GI received a call from Marshall yesterday in regards to an address correction from Street to Avenue by looking up a previous order I place a few years back. I just wanted to say Thank you for the great customer service I really appreciate the extra effort. You continue not only to offer great products but follow through with service as well.
Best,
Michael F.Marshall, I wanted to thank you for your help on the Best Deluxe Lobo Easel. You really took care of getting it delivered so quickly! It was delivered on 11/19 and I am more than pleased. I appreciate your help and will definitely order from you in the future.
Thanks again and Happy Thanksgiving!
Kim F.I just wanted to let you know what a great help Marshall has been. We had a pretty demanding order (and customer!) he was helping us with. Marshall was not only patient, but he understood our urgency and devoted his time to solving the problem. He was a tremendous help and you are lucky to have him on your staff!
Thank you,
DanI purchased several packages of art envelopes which were shipped and received very quickly. I liked that they called to verify it was a special order and not returnable prior to shipping. When I received them, two boxes although not damaged, the clear envelopes were crinkled in the corner. I immediately sent an email not expecting to hear anything but wanted them to know about it. They immediately contacted me and shipped two new sets to replace the original ones.
I'm impressed with the fact they have gone above and beyond for customer satisfaction at every juncture and have done everything so quickly and seamlessly. I highly recommend this company to do business with.
Jeanne L.You all have great customer service, rare these days! Thanks for your help!!!!
AnnLonny, my boards arrived today without a hitch and they are really beautifully made!
Thank you so much, it really helps to have them for the weekend.
So happy to have found your company!
Melinda T.Very pleased to find these extra large Fredrix PRO canvases. Thank you for supporting serious artists! I received the canvases ahead of the expected delivery time. Overall I am very happy with the entire experience! Thanks.
Colorado A.I placed a large order for these panels online on Monday, which was a holiday. On Tuesday morning, I received a call from a Rex Art representative to confirm the order. He told me that it might take a week for them to arrive.
Two large boxes of panels were delivered to my house THE NEXT DAY! That is unbelievable service! The panels are very well made, and I have tested plenty of brands. They are also reasonably priced and come in a fantastic variety of sizes. This will be the only panel I use for my art business from now on.
Thank you!
Jody V.Rexart was extremely efficient at recognizing my order, confirming it and shipping it. Everything arrived quickly (standard shipping to boot!!) and was as advertised. I will continue to deal with Rexart in the future!
Terry JLove the customer service and ease of using your services.
Jessica VShopping at RexArt has been great. I've called several times with many questions, and each time someone has answered the phone immediately and answered all of them.
Laura PMy Experience with Rex and the helpful owners is why I am placing a larger order, in a different media, this time.
Thanks Marshall
The fingerpainter - Mary Jane QThank YOU for stocking the brushes I like, the great prices and the even GREATER Service!!!
: )
-JWI wanted to let your shipping dept. know how much I appreciated how efficient they were on quickly getting my order out. They got out my order asap after I requested receiving the order quickly.
Thank you,
Gina GSecond order, second time pleased. In both cases they called and reviewed order in detail.
KarlI found the prices very good compared to some other sites. Site was easy to navigate and I found exactly what I was looking for. Items arrived quickly. Great experience, I would definitely recommend.
T PService service service. Submitted a comment and a representative from RexArt called me the next day. He explained the 2-step delivery process, and my orders arrived in a timely manner. This company was recommended by my art instructor. I will definitely order again and pass on positive comments to my friends.
ElissaHi Marshall,
Received my order yesterday. Just wanted to say thank you very much for your fantastic service and the speed in which you got the brushes out. I truly appreciate the effort it took to make this happen.
Thanks again.
KylieI had been looking for a certain type of brushes and finally figured the manufacturer had gone out of business. I searched further and came upon REX that had similar brushes but after speaking with their customer rep, it turned out REX not only had what I had originally been looking for but also had a few other types that go with the set! Plus, there was a half-price sale going on so I paid a fraction of what I expected to but couldn't even find.
To top it off, I am leaving and needed prompt shipment; thanks to REX, delivery was yesterday, a couple of days before I expected! Can you beat this for service?
Tamara KI've been trying to find Best Medium Duty stretcher bars in the sizes I needed without having to order a couple dozen at one time. Then I found you. The bars were shipped with excellent packing and arrived much faster than I expected. I love this stretcher bar - it will be my go-to bar for medium size paintings now that I know I can order what I need from RexArt. Thank you!!
- OilPainter11Hey guys received my caballo bench easel I ordered on Tuesday. Was here in 2 days like promised. Thanks so much for the help & assistance. It's nice to know people are still willing to offer great customer service. God bless you & your families. Have a Merry Christmas!!
Thanks again,
Will HI just wanted to thank you all for fast and prompt service. The carrying case that we received was great and we received it quickly.
Thanks,
Elizabeth T.Just wanted to let you know I received the correct brush today and am thrilled! A respected watercolor artist used one of these brushes for close 10 years almost daily and recommended this for large washes. I was saddened to find that this exact brush appears to have disappeared, except for your website. The brush came today safely packaged in bubble wrap from New Orleans.
Just wanted to thank you for having what I needed and getting it to me in a timely manner.
Lisa CrisantiI just spoke with Marshall and he is doing a great job with my order! I appreciate the call he made to me and look forward to getting my order. Your attention to detail is what makes Rex Art a superior company with very satisfied customers!! Thank you so much!
- Trish KThanks very much Marshall. I really appreciated Lonny taking the time to call me back to talk about some possible shipping options to save me money. Please tell him thank you for me.
You’re good folk, as we say here in Kentucky. It’s a pleasure doing business with you all!
- Debbie G